Account & Data Deletion

At SensoPyramid (operated by INSTATEC), we respect your privacy and give you full control over your family's personal and developmental information. Parents and authorized caregivers may submit an official request to permanently erase their account and all associated child records at any time.

⏱ 3-Day Verification

Requests are verified against registered account credentials within 3 business days to prevent accidental or unauthorized erasure.

🗑 Complete Permanent Purge

All parent details, child profiles, check-in histories, and progress ratings are permanently purged from active databases and rotated backups.

🛡 Strict Confidentiality

Child developmental data is strictly confidential, handled in accordance with our Privacy Policy, and never sold to third parties.

Submit Deletion Request

Enter your registered account email to request deletion of your account and associated data.

Registered Account Email * Must match the email used to log in to SensoPyramid.

Reason for Deletion (Optional)

Notice: This action is permanent and irreversible. Once verified, your SensoPyramid account, child profile, check-in histories, and developmental ratings will be permanently erased.

What happens after submission?

Credential Verification: Our team checks that the registered account email corresponds to an active account.
3-Day Processing Window: The account is transitioned to pending deletion. Access to child activity and progress tracking is closed.
Complete Eradication: All personal and child data is permanently purged in compliance with Section 13 of our Privacy Policy.

What data is permanently deleted?

Upon verification, the following records are permanently erased:

Parent account credentials, name, email, and phone
Child names, profile photos, age, and diagnoses
Sensory preferences (seeks/avoids), strengths & concerns
Daily check-in logs and questionnaire responses
Weekly progress ratings and parental feedback notes

Note: Minimal transaction or tax records may be retained only where strictly required by applicable financial laws.

In-App Immediate Deletion: You can also delete your account immediately inside the SensoPyramid mobile app by navigating to:

Settings → Account → Delete Account

In-app deletion triggers immediate token revocation and initiates automated account teardown.

Need assistance?

If you no longer have access to your registered email or phone, our support team can verify your identity manually:

✉ support@senso-pyramid.com 🔒 privacy@senso-pyramid.com